Hydro Ottawa Limited, a wholly owned subsidiary of Hydro Ottawa Holding Inc., is the third largest municipal electricity distribution company in the province. Hydro Ottawa is responsible for the safe, reliable delivery of electricity to more than 291,000 residential and business customers in the City of Ottawa and the village of Casselman. Hydro Ottawa is proud to be a founding member of powerWISE®, a program developed in partnership with the Ontario Government and five other electricity distribution companies, created to promote energy conservation to consumers, reduce the overall demand for electricity and most importantly build a conservation culture meant to last for years to come. www.powerwise.ca is a website developed by this partnership that provides customers with regularly updated information about conservation programs as well as energy saving tips.
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My Hydro Link
My Hydro Link is your self-service connection to Hydro Ottawa featuring secure access to your: - consumption data;
- bill balances; and
- payment history.
Smart Meters
For more than a year now, Hydro Ottawa, under the direction of the Ministry of Energy and the Ontario Energy Board, has successfully replaced more than 200,000 existing electricity meters with new Smart Meters in the City of Ottawa.
Stay connected.
Would you prefer to receive Hydro Ottawa information in English, or French? Please update your customer profile, either by calling 613-738-6401, or using MyHydroLink. Please have your account number ready.
Power Out?
To report a power outage and for updates on outages, please call 613-738-0188.
It's Your Move
Use our Online Move-In/Out Tool, or contact Hydro Ottawa at least 10 days in advance of your move to make sure a final meter reading is taken.
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